Legal

Terms of Service

Effective date: October 24, 2026

1. Who can use ExtEnt

You must be at least 13 years old to use the Service. If you are under the age of majority where you live, you may use the Service only with the permission of a parent or guardian, who agrees to these Terms for you. Some events may have their own age requirements (for example, events serving alcohol), and you are responsible for meeting them.

2. Your account

• You sign up either as a user, to discover and engage with events, or as an event planner, to create and manage events.
• Give accurate information and keep it up to date.
• Keep your password secure. You are responsible for activity on your account. Tell us right away at support@ext-ent.com if you think your account has been accessed without permission.
• One person per account. Do not create accounts in someone else’s name or sell or transfer your account.

3. Your content

“Your content” means anything you post on the Service, such as events, descriptions, photos, videos, comments and profile information. You keep ownership of your content. By posting it, you give ExtEnt a worldwide, non-exclusive, royalty-free licence to host, store, display, reproduce, adapt (for example, resize images) and share it, only to operate, promote and improve the Service. This licence ends when you delete the content or your account, except where the content has already been shared by others or we must keep it for legal reasons.

You are responsible for your content and confirm that you have the rights needed to post it, including permission from people who appear in your photos and videos.

4. Community rules

ExtEnt has zero tolerance for objectionable content or abusive behaviour. You must not:

• Post content that is illegal, hateful, harassing, threatening, sexually explicit, violent, or that promotes discrimination or self-harm.
• Bully, harass, impersonate or intimidate anyone.
• Post false, misleading or fraudulent events, prices or ticket links.
• Post spam, malware or unauthorised advertising.
• Infringe anyone’s intellectual property, privacy or other rights.
• Scrape, reverse-engineer, overload or interfere with the Service, or try to access accounts or data you are not authorised to access.

To report content or a user, email support@ext-ent.com with a description and screenshots. We review reports and act on objectionable content, normally within 24 hours, which may include removing the content and suspending or removing the account responsible.

5. Events and tickets

• Events on ExtEnt are created by independent event planners. ExtEnt does not organise, host, sell tickets for, or control events, and is not responsible for whether an event happens, its content, safety, quality or legality.
• Ticket links take you to third-party sellers. Ticket purchases, refunds and cancellations are between you and the seller or event planner and are governed by their terms.
• Event details can change. Check with the event planner before attending. You attend events at your own risk.

6. Event planners

• You are responsible for your events, including accurate details, permits, licences, venue arrangements, age restrictions, ticketing, refunds and compliance with all applicable laws.
• Events may be reviewed before going live. We may decline, pause or remove any event that breaks these Terms or that we reasonably believe could harm users.
• Engagement metrics are provided for your information and may be approximate.

7. Fees and payments (event planners)

• Listing an event may require a fee, shown in the app before you pay. New listings may include a free trial (currently 14 days). After the trial, the event stays live only if the listing fee is paid.
• Payments are processed by Stripe and are subject to Stripe’s terms. You authorise us to charge the payment method you choose for the fees you agree to.
• Fees are non-refundable except where required by law or where we decide otherwise.
• We may change fees in the future. Changes will not affect a period you have already paid for.

8. ExtEnt’s rights

The Service, including its software, design, logos and the ExtEnt name, belongs to ExtEnt and is protected by law. We give you a personal, non-transferable, revocable licence to use the app for its intended purpose. Do not copy, modify or distribute the Service except as these Terms allow.

9. Third-party services

The Service links to or works with services we do not control, such as ticket sellers, maps and payment providers. Their own terms and privacy policies apply, and we are not responsible for them.

10. Suspension and termination

You can stop using the Service at any time and ask us to delete your account (see ext-ent.com/delete-account). We may suspend or close your account, or remove content, if you break these Terms, if required by law, or to protect users or the Service. Sections 3 (licence for content already shared), 5, 7 (for amounts owed), and 11 to 14 continue to apply after your account ends.

11. Disclaimers

The Service is provided “as is” and “as available”. To the fullest extent permitted by law, ExtEnt makes no warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement, and does not promise that the Service will be uninterrupted, error-free or that event information is accurate.

12. Limitation of liability

To the fullest extent permitted by law, ExtEnt will not be liable for any indirect, incidental, special, consequential or punitive damages, or for loss of profits, data or goodwill, arising from your use of the Service or from any event you find or attend through it. Our total liability for any claim relating to the Service is limited to the greater of the amount you paid us in the 12 months before the claim or CAD $100. Some places do not allow these limits, so they may not apply to you.

13. Indemnity

You agree to indemnify and hold ExtEnt harmless from claims, losses and costs (including reasonable legal fees) arising from your content, your events, or your breach of these Terms or the law.

14. Governing law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. You and ExtEnt agree to the exclusive jurisdiction of the courts of Ontario, unless the law where you live gives you the right to bring a claim in your local courts.

15. Apple App Store users

If you downloaded the app from the Apple App Store, these Terms are between you and ExtEnt, not Apple. Apple is not responsible for the app or its content, has no obligation to provide maintenance or support, and is not responsible for any claims relating to the app. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. Your use of the app must also follow the App Store Terms of Service.

16. Changes to these Terms

We may update these Terms from time to time. When we do, we will change the effective date above, and if the changes are significant we will notify you in the app or by email before they take effect. Continuing to use the Service after changes take effect means you accept them.

17. Contact us

Email support@ext-ent.com.