Account

Delete your ExtEnt account

Applies to the ExtEnt app for iOS and Android

Delete your account in the app

Open the ExtEnt app and go to Profile → Settings → Delete Account, then confirm. Your account is deleted straight away and you are signed out.

If you are an event planner with an active paid event subscription, the app will ask you to contact us first so we can stop your billing.

Or ask us by email

• Email support@ext-ent.com from the email address you use to sign in, with the subject “Delete my ExtEnt account”.
• Tell us whether your account is a user account or an event planner account.
• We may ask you to confirm the request from your account email before we delete anything.

We will confirm and complete the deletion within 30 days.

What we delete

• Your profile: name, email, password, profile photo, phone number, address and company name.
• Your comments, likes, saved and interested events, friend connections and notifications.
• Events you created as an event planner, including their photos and videos.
• Your saved payment cards (removed from your Stripe customer record) and device notification tokens.

What we may keep

• Payment and transaction records, which we must keep for tax and accounting purposes, typically for up to 7 years.
• Information needed to prevent fraud or abuse, or to comply with a legal obligation.
• Anonymous, aggregated statistics that no longer identify you.

Backups that contain your data are overwritten on a rolling basis, normally within 90 days.

Want to remove only some data?

You can delete individual comments in the app, and event planners can delete individual events. For any other request, email support@ext-ent.com. See our Privacy Policy for more.