Legal

Privacy Policy

Effective date: October 24, 2026

1. Information we collect

Information you give us

• Account details: first and last name, email address, password (stored only in hashed form), and whether you sign up as a user or an event planner. Event planners may also give a company name.
• Profile details (optional): profile photo, phone number and address.
• Events you create (event planners): event name, description, category, date and time, location, ticket price, ticket links, photos and videos.
• Your activity: comments, likes, events you mark as interested or going, events you save or share, and friend requests and connections.
• Support messages: anything you send us when you contact support.

Information collected when you use the app

• Location: if you allow it, your device’s location while you are using the app, used to show events near you and to help planners set an event’s location. You can turn this off at any time in your device settings.
• Photos and videos: only the images and videos you choose to upload from your photo library. We do not access the rest of your library.
• Device information: a push-notification token, device identifier and platform (iOS or Android), so we can deliver notifications to your device.
• Usage information: event views, likes, shares, comments and link clicks, which we use to run the Service and to give event planners metrics about their events.
• Crash and diagnostic data: if the app crashes, technical details such as device model, operating system version and the error that occurred.
• Log data: our servers record technical information such as IP address, request time and pages or features requested, for security and troubleshooting.

Payment information (event planners)

Event planners who pay fees to list events pay through our payment processor, Stripe. Your full card number is sent directly to Stripe and is never stored on our servers. We keep only a Stripe customer reference, the card brand, the last four digits and the expiry date, so you can see and manage your saved cards. Users who buy tickets do so through the ticket link the event planner provides, on that seller’s website, and that purchase is subject to the seller’s own terms and privacy policy.

2. How we use information

• Create and manage your account and sign you in.
• Show you events, including events near you, and let you like, comment on, save and share them.
• Let event planners create, publish, manage and promote events, and show them metrics about their events.
• Process event planner payments, free trials and receipts.
• Send you notifications about activity that involves you, such as likes, comments, friend requests and event approvals. You can control these in Settings.
• Send service emails, such as one-time codes for password resets.
• Review events before they go live, keep the Service safe and enforce our Terms of Service.
• Diagnose crashes, fix bugs and improve the Service.
• Comply with legal obligations.

We do not sell your personal information, and we do not use it for third-party advertising.

3. How information is shared

• With other users: your name, profile photo and the activity you take part in (such as comments and likes) can be seen by other users, as limited by your Privacy Settings. Events published by planners are public within the Service.
• With event planners: planners see engagement with their events, such as views, likes, comments, shares and interest counts.
• Through share links: when you share an event, anyone with the link can view that event’s public details.
• With service providers who help us run the Service (see below), under contracts that limit how they may use the information.
• For legal reasons: when we believe in good faith that disclosure is required by law, or is needed to protect the rights, property or safety of our users, the public or ExtEnt.
• In a business transfer: if ExtEnt is involved in a merger, acquisition or sale of assets, information may be transferred as part of that transaction, subject to this policy.

4. Service providers

We use the following providers to operate the Service:

• Stripe: payment processing for event planners (privacy policy).
• Google Firebase: push notifications (Firebase Cloud Messaging) and crash reporting (Firebase Crashlytics) (privacy information).
• Google Maps Platform: address search and place suggestions when entering event locations (privacy policy).
• Cloudinary: storage and delivery of photos and videos (privacy policy).
• ChottuLink: event share links that open the app.
• Hosting, database and email providers that store our data and send service emails on our behalf.

5. Your choices and controls

• Profile: view and edit your profile information in the app under Profile → Settings → Account Information.
• Privacy Settings: control your profile visibility and who can interact with you under Settings → Privacy Settings.
• Notifications: choose which notifications you get under Settings → Notifications, or turn them off in your device settings.
• Location and photos: allow or revoke access at any time in your device settings. The app still works without location, but nearby results will be less relevant.
• Your content: you can delete your own comments, and event planners can delete their events.

6. Deleting your account

You can delete your account at any time in the app under Profile → Settings → Delete Account, or by emailing us. See ext-ent.com/delete-account for details and what is deleted. Requests by email are completed within 30 days. We keep only information we must keep for legal, tax, fraud-prevention or security reasons.

7. How long we keep information

We keep your information for as long as your account is active and as needed to provide the Service. When you delete your account, we delete or anonymize your personal information, except for information we must keep for legal, accounting or security purposes (for example, payment records), which we keep only as long as required. Crash reports and server logs are kept for a limited period and then deleted.

8. Security

We protect your information with measures such as encrypted connections (HTTPS), hashed passwords, access controls and payment handling by a PCI-compliant processor. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If we become aware of a breach affecting your personal information, we will notify you and the authorities where the law requires it.

9. Children

The Service is not directed to children under 13, and you must be at least 13 years old to create an account. If you are under the age of majority where you live, you may use the Service only with the involvement of a parent or guardian. If we learn that we have collected personal information from a child under 13, we will delete it. If you believe a child has given us information, contact support@ext-ent.com.

10. Where information is processed

ExtEnt is based in Canada. We and our service providers may store and process information in Canada, the United States and other countries where those providers operate. Those countries may have different data protection laws than where you live, and we take steps to protect your information when it is transferred.

11. Your privacy rights

Depending on where you live (for example, under Canada’s PIPEDA, the EU/UK GDPR or California privacy law), you may have the right to access the personal information we hold about you, correct it, delete it, receive a copy of it, object to or restrict certain processing, and withdraw consent. To exercise these rights, email support@ext-ent.com. We may need to verify your identity first. You also have the right to complain to your local data protection authority, such as the Office of the Privacy Commissioner of Canada.

12. Changes to this policy

We may update this policy from time to time. When we do, we will change the effective date above, and if the changes are significant we will notify you in the app or by email before they take effect.

13. Contact us

For privacy questions or requests, email support@ext-ent.com.